Policies & Refunds
General Sales Terms & Conditions
1. Travel & Tour Packages
1.1 SeaLily Adventures helps organizes the customer’s travel plan and other tour activities in accordance to the customer’s wishes and travel preferences.
1.2. The various tours and packages are operated in collaboration with a number of certified Tour Services.
1.3. Confirming and paying for the travel quote guarantees the different concierge services requested including Hotels, Restaurants, Private transfers, Night clubs, bars, and others, Tickets for concerts, festival, Day trips, City tours visits, Boat rides, Golf tee times, Surf sessions, Personal Trainer Sessions, Personal Shopping services, Nanny Services, Private massage, spa services, Hairdresser and Makeup Services. Any extras not mentioned in the travel quote will be of the responsibility of the customer. Changes are possible solely when agreed with the customer and before the payment for the travel quote has been issued. Please refer to paragraph 4, for details on cancellations after payment.
1.4. Some monuments are closed on certain days of the week or may close without prior notice or on national holidays such as Easter holidays. The company cannot guarantee a visit on these days.
2. Reservations and Payments
2.1. In order to confirm a reservation, the customer must pay 100% of the full travel quote.
2.2. SeaLily Adventures has the right to cancel any reservation for which payment has not been completed under the above conditions.
2.3. Price changes in the packages: the budget sent to the customer expires 24 hours after if the departure date is less than a month away; and 48 hours if the departure date is more than a month away. After that period, prices may increase due to several changes according to availability of the hotel partner, transportation partners, tour guides, and other services included in the packages/tours.
2.4. Payments can be processed by one of the following methods:
2.4.1. Bank Wire Transfer: Please send us an email with the bank receipt.
2.4.2. PayPal: PayPal presents itself as an international payment service of trust, solidity and fast operations.
3.1. Quoted prices already reflect the value-added tax (VAT) at the current local rate. This fee is mandatory where the service is operated.
4. Cancellations, NO-SHOW and Changes
4.1. In case of cancellation, the full amount will be refunded only if the agency is notified 30 days before the scheduled arrival date. After this period, only 30% will be refunded back to the customer. The client should notify the agency via email: info@SeaLilyAdventures.com.
4.2. The customer may cancel the trip at any time, however, the amount paid to date may not be partially or entirely refunded. Please check the refund policy – Point 8.
4.3. In case of NO-SHOW (no show at the date of arrival), the agency will not process any refunds concerning the trip of the absent customer. This applies to hotels, restaurants, entrance fees to monuments, or any other element of the travel plan.
4.4. If the client prefers, and if possible to the travel agency, changes could be made to departure dates, hotel, room type, vehicle transportation, selected restaurants, places to visit, and other concierge services within 3 days prior to arrival, a rebooking fee of 30% will be charged of the cost of the services.
4.5. Customers may not reallocate their participation and payment with a substitute person.
4.6. We reserve the right to change the order of the itinerary or services provided, like hours of departure or replace any hotel initially planned by others of similar category on exceptional cases. If unforeseen circumstances force the agency to suspend any trips, customers will be entitled to reimbursement of the amounts already paid.
5. Luggage Responsibility
5.1. The agency is not responsible for the customer’s luggage in any way.
5.3. Under no circumstances is the agency responsible for the loss or theft of valuable items.
As required by law, the services operated by SeaLily Adventures are covered by liability insurance.
7.1. Clients should always have with them updated personal documentation (passport, visas, permits, updated vaccines, documentation regarding dietary restrictions, etc.).
7.2. Under no circumstances, the agency will be held responsible for the loss or theft of our customer’s personal documents such as passport, driver’s license, ID cards, and bank debit or credit cards.
8. Travel Insurance
8.1 SeaLily Adventures highly recommends its customers to obtain travel insurance, covering all risks associated to the trip such as disease, accidents, natural disasters, repatriation, luggage loss, or flight loss, etc...
9.1. The refund policy is set out below:
Refunds (Percentage indicates how much is refunded to the client until cancellation order)
- Up to 30 days before arrival date – 100%
- After 30 days before arrival date – 30%
10.1. Clients reserve the right to complain about the services provided or any other aspect that has gone against the quality of service. These complaints shall only be considered when submitted in writing to the agency where the booking and payment were made, within no more than 7 days after the end of the services.
11. Further information
11.1. Any other information not here reported or unclear should be obtained through e-mail: info@SeaLilyAdventures.com